HR Transformation for a Fine Dining Service Restaurant
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Project Summary
Our client, the House Café Restaurant is a full service, fine dining restaurant offering affordable, high quality Italian, international and cuisine inspired by authentic family recipes
Our goal is to provide our customers with a unique dining experience that exceeds their expectation on every visit. The Restaurant had been issued a license to operate as a full service restaurant and therefore required HR activities that would support and sustain the restaurant during, and after, the transition process. The Restaurant approached us to ascertain the current capacity of its HR Department, build the competence and skill-sets of its people and improve HR processes to drive the transition process.
The Solution
We recommended a HR Transformation exercise. The different phases of employee life-cycle were reviewed. The key HR functions were planned and aligned to meet requirements for a successful operations. The Restaurant’s talent acquisition processes were reviewed and strengthened with a robust talent acquisition strategy.
The Result
Through the support implementation of the identified initiatives and solutions, the restaurant has been enabled to maximize its potential to deliver world class restaurant services to its customers, and ensure shareholders ROI.