Website SIGMA CONSULTING GROUP
Sigma Consulting Group is a Recruitment company specialized in HR Staffing & Consulting, Sales and Marketing, Strategy & Consulting, Finance & Accounting services in Africa; our client a renowned Hospitality Firm located in Lekki, Lagos requires the services of an operations manager (Night).
We seek for the ideal candidate who will be responsible for overseeing every department of our client’s hospitality firm , ensure guests/ clients are satisfied with services provided ,also to ensure smooth operations and hit maximum profit.
- Fully responsible for all aspects of all departments.
- Support and work with all Head of Departments in all aspects of running the hospitality space.
- Ensure the premises are in operative condition as per category of the unit to recieve and serve the guest.
- Ensure that the guests are 100% satisfied with every service provided in our clients hospitality space.
- Conduct occasional inspection of property to identify damaged utility and facilitate repair of replacement.
- Responsible for the overall management of operation of the hotel.
- Respond to client enquiries and assist with resolution of client problems.
- Set and enforce customer service standards and procedures.
- Develop and implement strategies for promoting their services/brand in order to attract clients.
- Carry out survey to ensure and determine customer satisfaction level.
- Management skills.
- Planning skills.
- Customer service skills.
- Ability to take initiative.
- Problem solving skills.
- Great communication skills.
- Interpersonal skills.
- Active listening skills.
- Applicant must be a Bachelors of Science degree holder .
- Applicant must have minimum of two years experience in same position.
- Only applicants living in Lekki, Ajah and its environs would be considered.
To apply for this job please visit sigmacg.co.